Schlotzky’s

This very successful sandwich chain based in Austin, Texas had strained relations with many of their key franchisees. We were retained by the Board of Directors to assess and evaluate the situation. We first met with Franchisor ownership and management. We identified the franchisee leaders and most productive franchisees and arranged face to face in person meetings with them. We found most of their complaints and positive suggestions to be reasonable and in the best interests of both the franchisor and all franchisees.

We developed a comprehensive report for management and their Board of Directors. Based on changes then made by Ownership, the company has continued in a very successful direction.